Our warehouse team make it their priority to get your order out as soon as possible. This could mean within a few hours but realistically it is within 24 hours of receipt of your order. There can be busy periods when it can take longer to dispatch orders especially in sale periods and around Christmas. We’ll keep you updated if there are any lengthy delays but this rarely every happens.
FREE Express Post delivery on all orders over $50.
$7.00 charge for Express Post delivery on orders $50 or less.
We use Australia Post eParcel to deliver all orders. When your order is dispatched from our warehouse, you will receive an email from Australia Post which will contain your tracking number so you can track your parcel through the Australia Post website (click here to go there now). You can also download the Australia Post mobile app to track your order on your iPhone by clicking here
If you are located in the Express Post zone you should receive your order the day after dispatch from our warehouse. You can see if you are within the Express Post zone by clicking here to the Australia Post website. Delivery to rural areas will take longer. Delivery times are provided to us by Australia Post and whilst we get your orders out on time we have no control for any delays that may occur via this service.
All parcels require a signature upon delivery and therefore we recommend that you provide an address where you will be available during normal office hours. Should you not be available to sign for your parcel, the delivery driver will leave a calling card to notify you of the delivery attempt and also the post office location in which you can pick up your parcel. If you are unsure of the status of your parcel and you have not been left a calling card, please use your tracking number on the Australia Post website to track its progress.
Please take note that we do not take responsibility for any lost or stolen goods, after the goods have been signed for. If your parcel is to be delivered to a business address, please ensure you note the business name in the "Company" field in the Shipping stage of the check out process.
Post Office Box addresses are accepted for all Australian addresses.
For orders outside of Australia the following flat rates and approximate delivery times apply to the different regions.
|Delivering Outside Australia|
Asia / Pacific
North America / Middle East
Rest of World
3 – 4 days
4 – 5 days
5 – 10 days
5 – 10 days
10 – 15 days
Although rare, international orders may be subject to delays at the border on arrival into the destination country. Unfortunately we have no control over this and it may delay the delivery of your order by several weeks. Your order may also be subject to customs or duty charges on arrival into the destination country. We suggest you check with the customs authority in your country to determine what charges may apply.
We dispatch regularly to international destinations and rarely have issues with the Australia Post International delivery service. If you have any questions or concerns please don’t hesitate to contact us at +61 3 9419 8820 or by email firstname.lastname@example.org.